Terms of Business for the Introduction of Permanent & Temporary Domestic Staff
Arden Private Staffing (“the Agency”) operates as an Employment Agency in accordance with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
1. Definitions & Interpretation
“Agency”: Arden Private Staffing.
“Client”: Any corporate entity, family, private individual, or representative engaging the Agency to introduce Candidates.
“Candidate”: Any individual introduced by the Agency to the Client for potential employment or engagement (including Housekeepers, Nannies, Maternity Nurses, Estate Managers, and Household PAs).
“Engagement”: The employment, engagement, or use of a Candidate by the Client or any third party to whom the Client has introduced the Candidate, whether under a contract of employment or a contract for services, on a permanent, temporary, full-time, or part-time basis.
“Introduction”: The passing by the Agency to the Client of a Candidate’s CV, profile, or contact details, or the interviewing of a Candidate by the Client (in person, by phone, or online).
2. Acceptance & Scope
These Terms of Business constitute the entire agreement between the Agency and the Client for the introduction of domestic staff.
The Client is deemed to have accepted these Terms upon:
Requesting the Agency to introduce Candidates; or
Receiving a Candidate’s details; or
Interviewing or engaging a Candidate introduced by the Agency.
No variation of these Terms shall be valid unless agreed in writing by a Director of the Agency.
3. Agency Obligations & Vetting
The Agency agrees to use reasonable endeavors to source, screen, and introduce suitable Candidates according to the Client’s specified requirements.
The Agency shall conduct background checks prior to placement, including:
Identity and right-to-work verification in the UK;
Verification of professional qualifications and employment references;
DBS (Disclosure and Barring Service) check status verification.
While the Agency takes rigorous care in vetting, the ultimate responsibility for satisfying themselves as to the suitability of the Candidate, inspecting original documents, and making the final offer of engagement rests with the Client.
4. Client Obligations & Employment Status
The Client must provide clear details of the required role, including duties, hours, location, living arrangements (if applicable), and proposed remuneration.
Employer Status: Unless the Candidate is engaged via a registered self-employed contract (e.g., certain specialist Maternity Nurses), the Client accepts full responsibility as the Candidate's employer. This includes:
Paying the Candidate’s agreed wage/salary directly;
Accounting for Tax, National Insurance (PAYE), and statutory pension contributions;
Maintaining appropriate Employer’s Liability and Household Insurance.
5. Placement Fees & Payment Terms
Registration & Vetting Deposit
Deposit Requirement: A non-refundable registration and vetting deposit of £350 is payable by the Client upon instruction or initial registration with the Agency.
Purpose: This deposit contributes towards the administration, preliminary candidate searches, and comprehensive background verification processes undertaken by the Agency on behalf of the Client.
Deduction: The £350 deposit will be credited against the final Placement Fee upon the successful introduction and engagement of a Candidate. If no placement is made, the deposit remains non-refundable to cover preliminary agency services rendered.
Fee Structure:
Permanent Placements (UK): 15% to 20% of the Candidate’s total agreed gross annual remuneration (salary plus guaranteed bonuses/allowances).
Temporary Placements (under 12 weeks): A weekly fixed agency fee or 20% of total gross earnings over the engagement period.
Payment Timeline:
Placement fees become payable immediately upon the Client issuing a verbal or written offer of employment accepted by the Candidate.
Invoices are due for payment within 14 calendar days of the invoice date and prior to the Candidate’s start date.
Overdue Payments: Interest on overdue invoices will accrue at 8% above the Bank of England base rate per annum under the Late Payment of Commercial Debts (Interest) Act 1998, calculated daily.
6. Candidate Replacement & Guarantee Policy
7. Limitation of Liability
Legal & Corporate Information
5.2 Payment Schedule: Invoices for the Placement Commission Fee are issued immediately upon job offer acceptance and are strictly payable within 7 calendar days, and in all cases prior to the candidate commencing employment.
5.3 Late Payments: Failure to settle invoices prior to the start date invalidates all rebate guarantees and candidate replacement protections set out in Section 6.
6.1 Guarantee Window: In the rare event that a placement terminates within the first 8 weeks of employment, Pembroke Nannies will make reasonable commercial endeavors to source a suitable replacement candidate at no additional agency search cost.
6.2 Conditions of Guarantee: This replacement guarantee is strictly contingent upon:
All agency fees (including the Retainer and Placement Commission) having been paid strictly in full and on time.
The Client adhering fully to UK employment law, contractual salary agreements, and safe working conditions.
The termination not arising from a fundamental alteration of the original job description, location, or unreasonable working expectations.
7.1 While Pembroke Nannies conducts rigorous vetting, DBS verifications, reference checks, and SEN qualification validation, the candidate is employed directly by the Client.
7.2 Harrington Nannies Ltd t/a Pembroke Nannies accepts no liability for loss, damage, expense, or delay arising from any candidate introduced, placed, or recommended by the Agency
Pembroke Nannies is a trading style of Harrington Nannies Ltd.
Registered Entity: Harrington Nannies Ltd (Registered in England and Wales)
Company Registration Number: 17486018
Registered Address: 45 Albemarle Street, 3rd Floor, London, England, W1S 4JL